Research synthesis
Interviews and four personas surfaced recurring needs around guidance, emotional support, knowledge, and convenient medical access.
CASE STUDY / 052024
Lifeline Connect
A patient–family–hospital service ecosystem
01 / Overview
A mobile health concept for young people living with chronic conditions. It brings health records, daily routines, peer support, professional consultation, family involvement, and emergency help into one coherent service.
02 / Challenge
The problem had to be experienced, not only seen.
Chronic disease management crosses physical, emotional, and social needs, yet care is frequently fragmented across tools and institutions. The experience needed to support daily independence without removing family and clinical connections.
03 / Process
System thinking
Stakeholder mapping and a service blueprint connect patient actions with family permissions, clinical support, content review, and emergency processes.
Product ecosystem
Ten connected flows cover onboarding, community, journaling, health records, consultation, assessment, family access, and SOS support.
04 / Outcomes
05 / Full project presentation
Selected portfolio spreads showing the research, design process, and final outcome.
06 / Reflection
The case demonstrates end-to-end UX thinking from research to service delivery. A next version would prioritize the minimum viable flow and validate privacy expectations with patients, family members, and clinicians.